NM
Nomsa M
1 reviews | Active since Mar 2012
09 Jun 2026, 10:13
Contact number
I just called pretoria branch, spoke with Lesego who was very rude. I was tracing my order and making sure that the correct contact number is used. I have been struggling with this. 2 weeks back some guy from RTT called me to confirm my delivery address on my 066 number not 063. But what is funny is that the excuse og not delivering is contact number. This is not the first time RTT is delivering and contacting me on 066. I spoke to Ccs outsourcing this morning who said they will email RTT my numbers. Can I please get my parcel? I already canceled 1 order because of this inconvenience
Helpful (0)
Replies (5)0
Replies (5)
RTT Logistics's replyOfficial
09 Jun 2026, 12:56Dear Nomsa
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your parcel delivery.We are concerned to hear about the difficulties you have faced with the contact number on your shipment, particularly as you have previously been contacted successfully on the number provided. We also regret to hear about your experience when contacting our Pretoria branch and appreciate you sharing this feedback with us.We understand your frustration, especially given that you have already had to cancel a previous order due to similar issues. This is certainly not the experience we want our customers to have.Please be assured that your concerns have been escalated for urgent investigation. A member of our Customer Care team will reach out to you directly to verify the correct contact details, review the status of your shipment, and assist in ensuring that your parcel is delivered as soon as possible.We appreciate your patience and thank you for giving us the opportunity to address this matter.Kind regards,
Customer Care Team
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your parcel delivery.We are concerned to hear about the difficulties you have faced with the contact number on your shipment, particularly as you have previously been contacted successfully on the number provided. We also regret to hear about your experience when contacting our Pretoria branch and appreciate you sharing this feedback with us.We understand your frustration, especially given that you have already had to cancel a previous order due to similar issues. This is certainly not the experience we want our customers to have.Please be assured that your concerns have been escalated for urgent investigation. A member of our Customer Care team will reach out to you directly to verify the correct contact details, review the status of your shipment, and assist in ensuring that your parcel is delivered as soon as possible.We appreciate your patience and thank you for giving us the opportunity to address this matter.Kind regards,
Customer Care Team
RTT Logistics's reply09 Jun 2026, 12:56
Official
Dear Nomsa
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your parcel delivery.We are concerned to hear about the difficulties you have faced with the contact number on your shipment, particularly as you have previously been contacted successfully on the number provided. We also regret to hear about your experience when contacting our Pretoria branch and appreciate you sharing this feedback with us.We understand your frustration, especially given that you have already had to cancel a previous order due to similar issues. This is certainly not the experience we want our customers to have.Please be assured that your concerns have been escalated for urgent investigation. A member of our Customer Care team will reach out to you directly to verify the correct contact details, review the status of your shipment, and assist in ensuring that your parcel is delivered as soon as possible.We appreciate your patience and thank you for giving us the opportunity to address this matter.Kind regards,
Customer Care Team
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your parcel delivery.We are concerned to hear about the difficulties you have faced with the contact number on your shipment, particularly as you have previously been contacted successfully on the number provided. We also regret to hear about your experience when contacting our Pretoria branch and appreciate you sharing this feedback with us.We understand your frustration, especially given that you have already had to cancel a previous order due to similar issues. This is certainly not the experience we want our customers to have.Please be assured that your concerns have been escalated for urgent investigation. A member of our Customer Care team will reach out to you directly to verify the correct contact details, review the status of your shipment, and assist in ensuring that your parcel is delivered as soon as possible.We appreciate your patience and thank you for giving us the opportunity to address this matter.Kind regards,
Customer Care Team
NM
Nomsa M's updateReviewer Update
10 Jun 2026, 14:06The driver was here just before 2pm. I didn't get OTP. HE tried to scan my left thumb but his machine was not working. According to him, all MTN deliveries didn't have OTP and couldn't be delivered.
This is so frustrating!!! And so unprofessional. Let alone the rudeness of the driver.
I called your Pretoria office, they couldn't help.
The parcel was not delivered
This is so frustrating!!! And so unprofessional. Let alone the rudeness of the driver.
I called your Pretoria office, they couldn't help.
The parcel was not delivered
NM
Nomsa M's update10 Jun 2026, 14:06
Reviewer Update
The driver was here just before 2pm. I didn't get OTP. HE tried to scan my left thumb but his machine was not working. According to him, all MTN deliveries didn't have OTP and couldn't be delivered.
This is so frustrating!!! And so unprofessional. Let alone the rudeness of the driver.
I called your Pretoria office, they couldn't help.
The parcel was not delivered
This is so frustrating!!! And so unprofessional. Let alone the rudeness of the driver.
I called your Pretoria office, they couldn't help.
The parcel was not delivered
RTT Logistics's replyOfficial
10 Jun 2026, 14:31Dear Nomsa
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the unsuccessful delivery attempt.We understand your disappointment regarding the OTP and device issues, which prevented the delivery from being completed. We will investigate the OTP issue with MTN and escalate your feedback to the relevant team for review.A Customer Service Agent will contact you directly with an update and assist in resolving this matter as quickly as possible.Thank you for your patience and understanding.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the unsuccessful delivery attempt.We understand your disappointment regarding the OTP and device issues, which prevented the delivery from being completed. We will investigate the OTP issue with MTN and escalate your feedback to the relevant team for review.A Customer Service Agent will contact you directly with an update and assist in resolving this matter as quickly as possible.Thank you for your patience and understanding.
RTT Logistics's reply10 Jun 2026, 14:31
Official
Dear Nomsa
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the unsuccessful delivery attempt.We understand your disappointment regarding the OTP and device issues, which prevented the delivery from being completed. We will investigate the OTP issue with MTN and escalate your feedback to the relevant team for review.A Customer Service Agent will contact you directly with an update and assist in resolving this matter as quickly as possible.Thank you for your patience and understanding.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the unsuccessful delivery attempt.We understand your disappointment regarding the OTP and device issues, which prevented the delivery from being completed. We will investigate the OTP issue with MTN and escalate your feedback to the relevant team for review.A Customer Service Agent will contact you directly with an update and assist in resolving this matter as quickly as possible.Thank you for your patience and understanding.
NM
Nomsa M's updateReviewer Update
22 Jun 2026, 12:20Good day
My parcel was delivered on Friday afternoon ....thank you sol much.
The sim is not rica'd even though I provided rica documents.
My parcel was delivered on Friday afternoon ....thank you sol much.
The sim is not rica'd even though I provided rica documents.
NM
Nomsa M's update22 Jun 2026, 12:20
Reviewer Update
Good day
My parcel was delivered on Friday afternoon ....thank you sol much.
The sim is not rica'd even though I provided rica documents.
My parcel was delivered on Friday afternoon ....thank you sol much.
The sim is not rica'd even though I provided rica documents.
RTT Logistics's replyOfficial
22 Jun 2026, 12:27Good Day,We are pleased to confirm that your shipment has been delivered successfully.We will investigate the issue regarding your SIM card not being RICA registered and provide feedback as soon as possible.Thank you for your patience and understanding.Kind Regards,
RTT Logistics's reply22 Jun 2026, 12:27
Official
Good Day,We are pleased to confirm that your shipment has been delivered successfully.We will investigate the issue regarding your SIM card not being RICA registered and provide feedback as soon as possible.Thank you for your patience and understanding.Kind Regards,