RR
Ryle R
1 reviews | Active since Nov 2021
27 Aug 2026, 16:26
Constantly failing biometrics
Absolute nightmare to deal with this company. Mtn phone can't be delivered due to failed biometrics. Multiple delivery drivers say biometrics fail and to contact mtn they can't do anything. If this is a common issue why would the courier company agree to it from mtn. Parcel has been stuck on hold for over a week awaiting approval from mtn. Mtn can't assist and the courier agents are also unable to speak to mtn to get any resolution. Dont deal with them for phone deliveries.
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Replies (3)0
Replies (3)
RTT Logistics's replyOfficial
27 Aug 2026, 16:29Dear Ryle
We sincerely apologise for the frustrating experience you have had with your MTN delivery. We understand how disappointing it is to have your parcel on hold for an extended period due to repeated biometric verification failures, especially when you have been referred between MTN and the courier without receiving a clear resolution.We appreciate your concerns regarding the communication between the respective parties and understand how this situation has caused unnecessary inconvenience. We are sorry that the process has not been as seamless as it should have been.Your feedback is important to us, and we will ensure that your concerns are escalated to the relevant team for further investigation. Our Customer Care team will also assist in following up on the matter and determining the next steps to get your parcel resolved.Thank you for bringing this to our attention, and we apologise for the inconvenience caused.Kind regards,
Customer Care Department
We sincerely apologise for the frustrating experience you have had with your MTN delivery. We understand how disappointing it is to have your parcel on hold for an extended period due to repeated biometric verification failures, especially when you have been referred between MTN and the courier without receiving a clear resolution.We appreciate your concerns regarding the communication between the respective parties and understand how this situation has caused unnecessary inconvenience. We are sorry that the process has not been as seamless as it should have been.Your feedback is important to us, and we will ensure that your concerns are escalated to the relevant team for further investigation. Our Customer Care team will also assist in following up on the matter and determining the next steps to get your parcel resolved.Thank you for bringing this to our attention, and we apologise for the inconvenience caused.Kind regards,
Customer Care Department
RTT Logistics's reply27 Aug 2026, 16:29
Official
Dear Ryle
We sincerely apologise for the frustrating experience you have had with your MTN delivery. We understand how disappointing it is to have your parcel on hold for an extended period due to repeated biometric verification failures, especially when you have been referred between MTN and the courier without receiving a clear resolution.We appreciate your concerns regarding the communication between the respective parties and understand how this situation has caused unnecessary inconvenience. We are sorry that the process has not been as seamless as it should have been.Your feedback is important to us, and we will ensure that your concerns are escalated to the relevant team for further investigation. Our Customer Care team will also assist in following up on the matter and determining the next steps to get your parcel resolved.Thank you for bringing this to our attention, and we apologise for the inconvenience caused.Kind regards,
Customer Care Department
We sincerely apologise for the frustrating experience you have had with your MTN delivery. We understand how disappointing it is to have your parcel on hold for an extended period due to repeated biometric verification failures, especially when you have been referred between MTN and the courier without receiving a clear resolution.We appreciate your concerns regarding the communication between the respective parties and understand how this situation has caused unnecessary inconvenience. We are sorry that the process has not been as seamless as it should have been.Your feedback is important to us, and we will ensure that your concerns are escalated to the relevant team for further investigation. Our Customer Care team will also assist in following up on the matter and determining the next steps to get your parcel resolved.Thank you for bringing this to our attention, and we apologise for the inconvenience caused.Kind regards,
Customer Care Department
RR
Ryle R's updateReviewer Update
28 Aug 2026, 15:15Honestly. Dont bother. You guys are useless with terrible biometrics. Don't deliver the phone. I've already processed a cancelation with mtn. Make sure the phone goes back them. DON'T TRY TO DELIVER IT.
RR
Ryle R's update28 Aug 2026, 15:15
Reviewer Update
Honestly. Dont bother. You guys are useless with terrible biometrics. Don't deliver the phone. I've already processed a cancelation with mtn. Make sure the phone goes back them. DON'T TRY TO DELIVER IT.
RTT Logistics's replyOfficial
28 Aug 2026, 16:32Dear Ryle
We sincerely apologise for the frustrating experience you have had with your MTN phone delivery. We understand how disappointing it must have been to have your parcel on hold for over a week due to the biometric verification issue, particularly after being referred between MTN and the courier without receiving a clear resolution.We also understand your concerns regarding the repeated biometric failures and the difficulty in obtaining assistance from both parties. This is certainly not the level of service we strive to provide.We will arrange for one of our Customer Care agents to reach out to you directly to assist with your query, provide the necessary follow-up, and work towards resolving the matter as soon as possible.Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve the issue.Kind regards,
Customer Care Department.
We sincerely apologise for the frustrating experience you have had with your MTN phone delivery. We understand how disappointing it must have been to have your parcel on hold for over a week due to the biometric verification issue, particularly after being referred between MTN and the courier without receiving a clear resolution.We also understand your concerns regarding the repeated biometric failures and the difficulty in obtaining assistance from both parties. This is certainly not the level of service we strive to provide.We will arrange for one of our Customer Care agents to reach out to you directly to assist with your query, provide the necessary follow-up, and work towards resolving the matter as soon as possible.Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve the issue.Kind regards,
Customer Care Department.
RTT Logistics's reply28 Aug 2026, 16:32
Official
Dear Ryle
We sincerely apologise for the frustrating experience you have had with your MTN phone delivery. We understand how disappointing it must have been to have your parcel on hold for over a week due to the biometric verification issue, particularly after being referred between MTN and the courier without receiving a clear resolution.We also understand your concerns regarding the repeated biometric failures and the difficulty in obtaining assistance from both parties. This is certainly not the level of service we strive to provide.We will arrange for one of our Customer Care agents to reach out to you directly to assist with your query, provide the necessary follow-up, and work towards resolving the matter as soon as possible.Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve the issue.Kind regards,
Customer Care Department.
We sincerely apologise for the frustrating experience you have had with your MTN phone delivery. We understand how disappointing it must have been to have your parcel on hold for over a week due to the biometric verification issue, particularly after being referred between MTN and the courier without receiving a clear resolution.We also understand your concerns regarding the repeated biometric failures and the difficulty in obtaining assistance from both parties. This is certainly not the level of service we strive to provide.We will arrange for one of our Customer Care agents to reach out to you directly to assist with your query, provide the necessary follow-up, and work towards resolving the matter as soon as possible.Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve the issue.Kind regards,
Customer Care Department.