AT
Amandla T
1 reviews | Active since Sept 2013
10 Apr 2026, 12:52
Bad customer service
I sent a parcel through Paxi, which have advised me that they Courier IT as their courier company. For the past hour I have been going from caller 4 til 1, and when the line goes through, I sent back to the back of the queue. The call gets answered and put back into the queue. The reason for my call is to enquire about a parcel they say they cannot deliver because they cannot find the address, which I am able to find on my end. They are not even responding on their WhatsApp platform
Helpful (0)
Replies (1)0
Replies (1)
RTT Logistics's replyOfficial
10 Apr 2026, 13:20Thank you for your feedback and for bringing this to our attention. We sincerely apologise for the frustration caused by the difficulty in reaching us, as well as the lack of response on our WhatsApp platform. This is not the level of service we strive to provide.Your concern has been escalated, and one of our agents will be contacting you shortly to assist further and resolve the delivery issue.We appreciate your patience and the opportunity to address this matter.Kind regards,
Customer Care Team
Customer Care Team
RTT Logistics's reply10 Apr 2026, 13:20
Official
Thank you for your feedback and for bringing this to our attention. We sincerely apologise for the frustration caused by the difficulty in reaching us, as well as the lack of response on our WhatsApp platform. This is not the level of service we strive to provide.Your concern has been escalated, and one of our agents will be contacting you shortly to assist further and resolve the delivery issue.We appreciate your patience and the opportunity to address this matter.Kind regards,
Customer Care Team
Customer Care Team