Avoid

Avoid this company.

I had the misfortune of ordering a router from MTN and their MVNO subsidiary Pi. The router and sim card was dispatched via RTT.

The courier guys came to my house and upon arrival the courier guys wanted proof of residence, OTP and my passport. This in and of itself was already a bit nonsensical because with MTN/Pi the RICA process is done entirely online and I've already uploaded my selfie, passport and address info to them already.

Despite that, I did make avaliable my proof of residence and passport for them. Apparently their app requires them to scan some sort of barcode that American passports don't have.

Because of whatever system issues they have on their end, they said that they could not hand over the router to me. They said they would come back later but simply never showed up.

This is just another prime situation where common sense should prevail and they should be able to call their office and ask their manager or supervisor to get authorization to hand over.

I've already paid in full for the router that I bought and it's annoying that I'm going to waste hours and days of my life following up with this between both MTN and RTT.