S
SANELE
1 reviews | Active since Mar 2025
18 Aug 2026, 12:22
Appreciation
Following a complain that I lodged some days ago, I am happy to announce that the issue has been finally resolved today. I would like to extend my utmost gratitude to Patrick Chali Customer services legend, Patric handled our interaction like a pro, I won't divulge much but he's honestly a service champion and ngyabonga, we often deal with 'call takers' and not service agents, Patrick renders service!! Another huge thank you to Khanyi who listened to my mild curses, her calmness and reassurance lowered my anger, she has been there every step of the process, follow ups and updating me, ngyabonga to both. May this reach your employer.
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RTT Logistics's replyOfficial
18 Aug 2026, 12:41Dear Sanele
Thank you so much for taking the time to share such wonderful feedback! 🌟We are truly delighted to hear that your issue has finally been resolved and that Patrick Chali and Khanyi went above and beyond in assisting you.Patrick, thank you for being a true service champion and for demonstrating what exceptional customer service looks like. Khanyi, your patience, calmness, reassurance, and consistent follow-ups clearly made a meaningful difference throughout the process.We will certainly make sure your recognition reaches them and their management. Feedback like this is a great reminder of the impact that genuine care and dedication can have on our customers.Thank you for choosing CourierIT and for giving our team the opportunity to turn your experience around.Kind regards,
Customer Care Department
Thank you so much for taking the time to share such wonderful feedback! 🌟We are truly delighted to hear that your issue has finally been resolved and that Patrick Chali and Khanyi went above and beyond in assisting you.Patrick, thank you for being a true service champion and for demonstrating what exceptional customer service looks like. Khanyi, your patience, calmness, reassurance, and consistent follow-ups clearly made a meaningful difference throughout the process.We will certainly make sure your recognition reaches them and their management. Feedback like this is a great reminder of the impact that genuine care and dedication can have on our customers.Thank you for choosing CourierIT and for giving our team the opportunity to turn your experience around.Kind regards,
Customer Care Department
RTT Logistics's reply18 Aug 2026, 12:41
Official
Dear Sanele
Thank you so much for taking the time to share such wonderful feedback! 🌟We are truly delighted to hear that your issue has finally been resolved and that Patrick Chali and Khanyi went above and beyond in assisting you.Patrick, thank you for being a true service champion and for demonstrating what exceptional customer service looks like. Khanyi, your patience, calmness, reassurance, and consistent follow-ups clearly made a meaningful difference throughout the process.We will certainly make sure your recognition reaches them and their management. Feedback like this is a great reminder of the impact that genuine care and dedication can have on our customers.Thank you for choosing CourierIT and for giving our team the opportunity to turn your experience around.Kind regards,
Customer Care Department
Thank you so much for taking the time to share such wonderful feedback! 🌟We are truly delighted to hear that your issue has finally been resolved and that Patrick Chali and Khanyi went above and beyond in assisting you.Patrick, thank you for being a true service champion and for demonstrating what exceptional customer service looks like. Khanyi, your patience, calmness, reassurance, and consistent follow-ups clearly made a meaningful difference throughout the process.We will certainly make sure your recognition reaches them and their management. Feedback like this is a great reminder of the impact that genuine care and dedication can have on our customers.Thank you for choosing CourierIT and for giving our team the opportunity to turn your experience around.Kind regards,
Customer Care Department