1 reviews | Active since Oct 2012
2 Weeks with my parcel. No delivery
Worst Company out there. They have been sitting with my delivery for over 2 weeks. Every single day I follow up about my delivery and get the same copy and paste message on their whatsapp:
"good Day. Please note that your parcel is out for delivery and today; delivery hours are between 08,00 to 17,00"
Last week I logged a complaint on here and was made promises High and low. The women who phoned me that evening swore she will be tracking my parcel and be keeping me up to date. Surprise surprise. Never heard from her again.
There is absolutely no way to get my delivery from them. It does not matter the avenues you follow you just wont get your delivery. If you want your parcel to arrive somewhere. Do not use them. I assure you the Post Office was more competent than these people.
The last option I have is to cancel my contract. I unfortunately do not know what else to do. Driving there would be a waste of my time. they will just tell me it is on the delivery truck. It has been on the delivery truck for two weeks.
I have already logged a call with MTN cancellations department. I will be migrating my number to Vodacom and taking out a contract there.
Maybe MTN should choose their partners better.
Thank you for your feedback, and please accept our sincere apologies for the ongoing delay and the frustration experienced regarding your delivery.We understand your concern, especially given the repeated follow-ups, lack of clear communication, and the inconvenience caused by the prolonged delay. This is not the level of service we aim to provide, and we regret that we have not met your expectations in this instance.Please be advised that your complaint has been escalated for urgent investigation with the relevant depot and operations team. A senior consultant will be assigned to review your case and provide you with a clear and accurate update regarding the status and location of your parcel.We truly apologise for the inconvenience caused and appreciate the opportunity to resolve this matter.
Kind regards,
Thank you for your feedback, and please accept our sincere apologies for the ongoing delay and the frustration experienced regarding your delivery.We understand your concern, especially given the repeated follow-ups, lack of clear communication, and the inconvenience caused by the prolonged delay. This is not the level of service we aim to provide, and we regret that we have not met your expectations in this instance.Please be advised that your complaint has been escalated for urgent investigation with the relevant depot and operations team. A senior consultant will be assigned to review your case and provide you with a clear and accurate update regarding the status and location of your parcel.We truly apologise for the inconvenience caused and appreciate the opportunity to resolve this matter.
Kind regards,