TC
Tman C
1 reviews | Active since Aug 2016
03 Jun 2026, 15:24
2 weeks and still waiting my parcel to arrive.
This is probably the worst logistic Co I have ever dealt with. My parcel was sent by MTN to RTT on the 26th of May and till today Im still waiting for the parcel to reach me. I have made multiple calls to the contact centre and nobody can give me a clear answer about the whereabouts of my parcel.
Helpful (0)
Replies (6)0
Replies (6)
RTT Logistics's replyOfficial
03 Jun 2026, 16:17Good day, Tman C
Thank you for bringing this matter to our attention.We sincerely apologize for the delay in the delivery of your parcel and for the frustration caused by not receiving clear updates regarding its status. We understand how disappointing this must be, especially after multiple interactions with our Contact Centre.This is certainly not the level of service we aim to provide. Please provide us with your waybill number, and we will investigate the whereabouts of your parcel as a matter of urgency. One of our Customer Care Agents will also contact you directly to provide feedback and assist in resolving the matter.We appreciate your patience and the opportunity to address your concerns.Kind regards,
Customer Care Team
Thank you for bringing this matter to our attention.We sincerely apologize for the delay in the delivery of your parcel and for the frustration caused by not receiving clear updates regarding its status. We understand how disappointing this must be, especially after multiple interactions with our Contact Centre.This is certainly not the level of service we aim to provide. Please provide us with your waybill number, and we will investigate the whereabouts of your parcel as a matter of urgency. One of our Customer Care Agents will also contact you directly to provide feedback and assist in resolving the matter.We appreciate your patience and the opportunity to address your concerns.Kind regards,
Customer Care Team
RTT Logistics's reply03 Jun 2026, 16:17
Official
Good day, Tman C
Thank you for bringing this matter to our attention.We sincerely apologize for the delay in the delivery of your parcel and for the frustration caused by not receiving clear updates regarding its status. We understand how disappointing this must be, especially after multiple interactions with our Contact Centre.This is certainly not the level of service we aim to provide. Please provide us with your waybill number, and we will investigate the whereabouts of your parcel as a matter of urgency. One of our Customer Care Agents will also contact you directly to provide feedback and assist in resolving the matter.We appreciate your patience and the opportunity to address your concerns.Kind regards,
Customer Care Team
Thank you for bringing this matter to our attention.We sincerely apologize for the delay in the delivery of your parcel and for the frustration caused by not receiving clear updates regarding its status. We understand how disappointing this must be, especially after multiple interactions with our Contact Centre.This is certainly not the level of service we aim to provide. Please provide us with your waybill number, and we will investigate the whereabouts of your parcel as a matter of urgency. One of our Customer Care Agents will also contact you directly to provide feedback and assist in resolving the matter.We appreciate your patience and the opportunity to address your concerns.Kind regards,
Customer Care Team
TC
Tman C's updateReviewer Update
03 Jun 2026, 16:19NTMNL***
TC
Tman C's update03 Jun 2026, 16:19
Reviewer Update
NTMNL***
RTT Logistics's replyOfficial
03 Jun 2026, 16:26Good Day
Thank you received your tracking number
Kind Regards
Thank you received your tracking number
Kind Regards
RTT Logistics's reply03 Jun 2026, 16:26
Official
Good Day
Thank you received your tracking number
Kind Regards
Thank you received your tracking number
Kind Regards
TC
Tman C's updateReviewer Update
05 Jun 2026, 14:11Still waiting for my parcel to arrive😭
Parcel at 02h00am was "On route to delivery" status.
Now the status is back to "Delivery exception in cage"
Courier company status is playing "yoyo" with my parcel.
Parcel at 02h00am was "On route to delivery" status.
Now the status is back to "Delivery exception in cage"
Courier company status is playing "yoyo" with my parcel.
TC
Tman C's update05 Jun 2026, 14:11
Reviewer Update
Still waiting for my parcel to arrive😭
Parcel at 02h00am was "On route to delivery" status.
Now the status is back to "Delivery exception in cage"
Courier company status is playing "yoyo" with my parcel.
Parcel at 02h00am was "On route to delivery" status.
Now the status is back to "Delivery exception in cage"
Courier company status is playing "yoyo" with my parcel.
TC
Tman C's updateReviewer Update
05 Jun 2026, 15:29This is probably the worst courier company I have ever dealt with. I recently purchased 2 items in Germany and it took UPS 7 days to deliver my parcel to the door and yet a parcel in JHB is taking ages to reach JHB South.
TC
Tman C's update05 Jun 2026, 15:29
Reviewer Update
This is probably the worst courier company I have ever dealt with. I recently purchased 2 items in Germany and it took UPS 7 days to deliver my parcel to the door and yet a parcel in JHB is taking ages to reach JHB South.
RTT Logistics's replyOfficial
08 Jun 2026, 15:26Good Day
Confirmation from our operations Team, Shipment delivered over the weekend
Thank you
Confirmation from our operations Team, Shipment delivered over the weekend
Thank you
RTT Logistics's reply08 Jun 2026, 15:26
Official
Good Day
Confirmation from our operations Team, Shipment delivered over the weekend
Thank you
Confirmation from our operations Team, Shipment delivered over the weekend
Thank you