Unhappy with how my complaint is handled

No care shown towards a complaint that exposes their internal financial mismanagement. I paid a traffic fine the branch in 2023 and in 2026 when trying to renew my Pdrp license, I'm told the payment done in 2023 for the traffic fine doesn't appear on their system, therefore I am still owing the same ticket and for that matter, I cannot be assisted until I pay the ticket or give them POP. I gave the manager ntate Mdi my bank statement for the said period when transaction was done and he confirmed the 3 transactions from my bank account however for some reason the transaction for the traffic fine doesn't appear on their system yet the payment went through from my bank account together with the other two transactions. It's now a month I've been given the runaround and no clear feedback, instead I'm told again I must submit proof of payment, over and above the bank statement I submitted.

Now my constant follow-ups are being ignored. I have no employment or source of income because I can't renew my pdrp to get work or do ehailling for income purposes.

The management at RTMC Waterfall are taking my matter lightly and this is affecting my livelihood.