NPS Score
0
Recommended: Likely
Dec '25 - Nov '26
Frequently Asked Questions About RTMC DLTC Waterfall
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Hellopeter has tracked RTMC DLTC Waterfall across 85 reviews. RTMC DLTC Waterfall hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used RTMC DLTC Waterfall? Write a review to help others decide.
Recent reviews (5)
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Share Your Experience1 reviews | Active since Jun 2020
Unhappy with how my complaint is handled
No care shown towards a complaint that exposes their internal financial mismanagement. I paid a traffic fine the branch in 2023 and in 2026 when trying to renew my Pdrp license, I'm told the payment done in 2023 for the traffic fine doesn't appear on their system, therefore I am still owing the same ticket and for that matter, I cannot be assisted until I pay the ticket or give them POP. I gave the manager ntate Mdi my bank statement for the said period when transaction was done and he confirmed the 3 transactions from my bank account however for some reason the transaction for the traffic fine doesn't appear on their system yet the payment went through from my bank account together with the other two transactions. It's now a month I've been given the runaround and no clear feedback, instead I'm told again I must submit proof of payment, over and above the bank statement I submitted. Now my constant follow-ups are being ignored. I have no employment or source of income because I can't renew my pdrp to get work or do ehailling for income purposes. The management at RTMC Waterfall are taking my matter lightly and this is affecting my livelihood.
1 reviews | Active since Jun 2020
Unhappy with how my complaint is handled
No care shown towards a complaint that exposes their internal financial mismanagement. I paid a traffic fine the branch in 2023 and in 2026 when trying to renew my Pdrp license, I'm told the payment done in 2023 for the traffic fine doesn't appear on their system, therefore I am still owing the same ticket and for that matter, I cannot be assisted until I pay the ticket or give them POP. I gave the manager ntate Mdi my bank statement for the said period when transaction was done and he confirmed the 3 transactions from my bank account however for some reason the transaction for the traffic fine doesn't appear on their system yet the payment went through from my bank account together with the other two transactions. It's now a month I've been given the runaround and no clear feedback, instead I'm told again I must submit proof of payment, over and above the bank statement I submitted. Now my constant follow-ups are being ignored. I have no employment or source of income because I can't renew my pdrp to get work or do ehailling for income purposes. The management at RTMC Waterfall are taking my matter lightly and this is affecting my livelihood.
1 reviews | Active since Jul 2016
Unsatisfied
went to renew my license on the 6th of July at waterfall license department, everything went fast, i was told to expect the sms in 6 weeks time, i waited 6 weeks has passed, i tried call the land line and there was no answer, got hold of someone in customer care service today the 8th of September, and was told there’s a backlog i need to redo the whole process
1 reviews | Active since Jul 2016
Unsatisfied
went to renew my license on the 6th of July at waterfall license department, everything went fast, i was told to expect the sms in 6 weeks time, i waited 6 weeks has passed, i tried call the land line and there was no answer, got hold of someone in customer care service today the 8th of September, and was told there’s a backlog i need to redo the whole process
1 reviews | Active since Mar 2018
Thumbs up for assistant GH MALAYA
Visited this morning. To be served took long as only 3 assistants available. During waiting it was evident that GM MALAYA stood out as the one who offered best service as she served 3 customers in the time it took the others served 1 each. She is a credit to DLTC Waterfall
1 reviews | Active since Mar 2018
Thumbs up for assistant GH MALAYA
Visited this morning. To be served took long as only 3 assistants available. During waiting it was evident that GM MALAYA stood out as the one who offered best service as she served 3 customers in the time it took the others served 1 each. She is a credit to DLTC Waterfall