Disappointing

I recently got married and so trying to change all my government issued documents.

I made an appointment and got one for 20:15. They are very strict and require you must have proof of an online appointment and you are asked for it several times. . Upon arrival you need to complete DL1 license form. I told the receptionist that I was doing a change of surname. She told me to fill in the form and take a seat.

I waited 40 min before being called and was only then informed that if it’s a change of surname that I need to go to another room first. I was then told they cannot continue with my drivers license renewal application as I must have my new ID or passport first.

It would have been great had I been told this upon arrival especially considering I told the receptionist I was doing a name change. So complete waste of time and now will need to repeat the process again in a few weeks time.