You will wait forever to get service.

I’m genuinely upset with how this entire process has been handled. How is it possible that after ordering a line from you, I’m the one who has to chase up every step of the process? I had to call to find out why there was an error when placing the order, then call the Fibre Provider myself to cancel the previous line. On top of that, this has been dragging on for almost a month now, and throughout it all, I’ve had to be the one constantly following up with calls and emails just to get feedback.

It’s incredibly frustrating that you don’t seem to prioritize keeping clients updated or handling relatively simple issues like this efficiently. I expected better, but this has honestly been one of the worst experiences I’ve ever had with an ISP.