KV
Kirsten V

1 reviews | Active since Mar 2026

04 Mar 2026, 10:41

You make me wish I never signed up with you

If I could give you a negative star review I would. I signed up in Dec on a summer promo with 55% off. January promo was never app**** and billing has been messed up ever since. Dec 19 - R 362.33 Dec 20 - R 895 January - R 1275.67 February - R 2666.67

No consistency on a R895 package.

Advised I wanted to cancel in Feb due to the inconsistent billing & constant back and forth on the phones.

No credit app**** to the Jan invoice and each month the account kept doubling. Called the call center to get it resolved - was bounced from billing to accounts to retentions. And then a billing agent dropped the call

Horrible shameful ****ful service. I would NEVER recommend your service to ANYONE EVER!

Called trying to get my money back for the incorrect debits. These people are ******* and take no accountability for their ***** ups.

Its pathetic!

0
Replies (1)
RSAWEB
RSAWEB's reply04 Mar 2026, 15:30
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, this matter will be looked into and forwarded to the relevant team.