JS
Jerome S

1 reviews | Active since Sept 2021

22 Aug 2026, 03:33

Worst thing ever

Worst thing ever!!! Do not even think of getting any packages from this RSAWEB. Put RSAWEB with Vuma Tel then you will have endless issues. Client service is amongst the worst. I took a fiber package on the 21st of July 2026 and there were so many issues with getting it to work. I had to phone in almost every day, then eventually they sent a technical crew out on the 30th of July 2026. Then on the 9th of August 2026, it went off again for 3 days. I could only use the fiber for about 18 days on my first subscription month. I then phoned in to asked for compensation or to push the date back from the 21st to the 30th, which they could not do as my fiber line was active although I couldn't use it. My Internet was suspended on 21st of August 2026 after 18 days of usage. I even asked to speak to a manager, and I was told that they are busy, then the consultant took my number to forward it to the manager, and I am still waiting on the managers call. Pathetic service.

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Replies (8)
JS
Jerome S's update22 Aug 2026, 03:54
Reviewer Update
After purchasing the fiber package no one calls or interacts with me. it is so unprofessional and unreliable. There is really no client service. If you do not fix my request I will go to another provider.
JS
Jerome S's update22 Aug 2026, 05:03
Reviewer Update
The people on your live chat were also transferring me to chat with different people and eventually I got to a guy named Gary Koopman who stopped replying, and then the chat died. Even when I phoned in, I was being transferred to different people who are useless. Really the worst, and an apology will not fix this.
RSAWEB
RSAWEB's reply22 Aug 2026, 07:33
Official
Thank you for your feedback, we're truly sorry to hear that the experience didn't meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, this matter will be looked into and forwarded to the relevant team.
JS
Jerome S's update22 Aug 2026, 08:59
Reviewer Update
None of you can resolve this! This is why I only got to use 18 days of fibre instead of 30 days. Fibre has been off since yesterday by the way. Apparently it has been suspended, and so I need to top up again. Does this make sense to you?
RSAWEB
RSAWEB's reply22 Aug 2026, 09:19
Official
Thank you for your response, are you able to revert currently to our Whatsapp line or call in order to assist you. Kindly note your handle is just showing as Jerome S and not your full contact information.
RSAWEB
RSAWEB's reply22 Aug 2026, 09:38
Official
Kindly note the cellphone number does not display due to privacy being protected. Please email us on a email thread we have sent you.
JS
Jerome S's update22 Aug 2026, 09:52
Reviewer Update
***.
JS
Jerome S's update22 Aug 2026, 09:53
Reviewer Update
Will do