Worst Service Provider - Won't recommend to anyone

My Service was interrupted on Monday 23.12.2024. They only resolved the issue on the 30.12.2024, after numerous e-mails and calls to their contact center. What a bunch of illiterate people. There SLA says 2/3 working days. Clearly between the 23 and the 30 is definitely not 7 days. Either I can't count or something is wrong. I logged the call on Monday the 23rd. They only raised an incident after I contacted them on the 24th again to find out who is looking after my call and when it will be resolved. The excuse they gave me is that no technician is available on the 24th due to my area being a high-risk area. When they approached me to offer me the service it wasn't high risk. My money is just the same as someone that stays in SeaPoint or Gordons Bay, yet I had to wait 7 days to have it fixed. I will definitely not advise anyone to sign up with RSA WEB in future. If that is how you treat your customers that you suppose to provide a service too, then I don't know. I really don't understand how in this day and age you can rob people so blindly.