CW
Chanette W
1 reviews | Active since Nov 2016
30 Dec 2025, 09:03
WORST SERVICE PROVIDER EVER
I WILL NEVER RECOMMEND TO USE RSAWEB
They had a black friday promotion and I signed up asking Tashreeq to please charge me normal rate for November as it was only 3 day pro rata so why charge me for the promotional rate and then they should charge me for the promotional in December and January, now they have a lot of stories and said I never asked, but I have communication about it and their communication are the worst ever, they take forever to resolve anything and you need to speak to 20 people to just get "we will get back to you"
PLEASE DON'T EVER USE THEM
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Replies (2)0
Replies (2)
RSAWEB's replyOfficial
30 Dec 2025, 14:45Hi Chanette. Thank you for taking the time to share your experience. We understand how confusing and frustrating billing can feel, especially around promotional periods. To clarify, the discounted rate applies to the month in which the service is activated, even if it is only active for a few days, as this is still considered the first (prorated) month of service. The month that follows is then treated as the second active month. We acknowledge your concerns regarding communication and turnaround times, and we are actively working to improve this. Please feel free to send us a direct message with your details so we can review your account and provide further assistance.
RSAWEB's reply30 Dec 2025, 14:45
Official
Hi Chanette. Thank you for taking the time to share your experience. We understand how confusing and frustrating billing can feel, especially around promotional periods. To clarify, the discounted rate applies to the month in which the service is activated, even if it is only active for a few days, as this is still considered the first (prorated) month of service. The month that follows is then treated as the second active month. We acknowledge your concerns regarding communication and turnaround times, and we are actively working to improve this. Please feel free to send us a direct message with your details so we can review your account and provide further assistance.
CW
Chanette W's updateReviewer Update
30 Dec 2025, 14:49I have asked Tashreeq to please bill me November normal and December and January on promo code and Tashreeq or no one ever said no sorry it won't be billed like that, they just referred me to the next department, YOU GUYS ARE USELESS and will los me as a client and I will never recommend you as a service provider
You quick to take your money, but won't give proper service
You quick to take your money, but won't give proper service
CW
Chanette W's update30 Dec 2025, 14:49
Reviewer Update
I have asked Tashreeq to please bill me November normal and December and January on promo code and Tashreeq or no one ever said no sorry it won't be billed like that, they just referred me to the next department, YOU GUYS ARE USELESS and will los me as a client and I will never recommend you as a service provider
You quick to take your money, but won't give proper service
You quick to take your money, but won't give proper service