Worst service ever

I signed up for RSAWeb’s Black Friday special, and honestly, it has been one of the worst service experiences I’ve ever had. Their communication is almost nonexistent — even when I asked for regular updates on the installation, nobody got back to me.

The fibre was installed, but for nearly three weeks there was still no internet. After two weeks of going back and forth, they finally discovered the issue: the technicians had switched the cables around.

Every time I called RSAWeb for feedback, they gave me the same line: “We’ll follow up with Openserve.” But every single time, we were the ones who ended up calling Openserve ourselves and getting the actual updates from them. RSAWeb was nowhere in the process, even after I repeatedly asked them to escalate the situation.

To make things worse, the router that was part of the package deal took two weeks to arrive. When I called to follow up, they told me there was a “system problem.”

Overall, I wouldn’t recommend RSAWeb at all. The service, communication, and customer support have been extremely disappointing from start to finish.