1 reviews | Active since Dec 2020
Worst relocation services! Not sorted the 20th!
Worst customer experience! I have not been assisted for my relocation till now! I moved 1 Feb and have been on calls, filled in all required documents yet not getting any help. They claim to have expectional agents but all I’m experiencing are horrible agents who do want to be accountable. My claim was not registered up until I threaten to go to the offices. All those who promised to call back never did. I’ve now been calling the technical support team and my call are dropped, called again and the same agent answered and dropped the call on me again!!! I’m very frustrated! I’ve spent so much money just so I can work from home as I do. I’m at a point where I’m starting to take this personally, nothing of mine is ever prioritised yet I’ve never skipped payment and hardly complain when the services are down. This is unacceptable behaviour and Unprofessional! I was told the Technical Support team is available till 00:00 yet I’ve been waiting for 2 hours.
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.
We're glad you have been assisted by the relevant team in this case the cancellation team who has resolved your relocation request. Technical support hours have since changed and technical support closes at 22:00 pm.
Best regards,
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.
We're glad you have been assisted by the relevant team in this case the cancellation team who has resolved your relocation request. Technical support hours have since changed and technical support closes at 22:00 pm.
Best regards,