Worst provider with worst processes and zero empathy

I moved from one fibre provider to RSAWeb from 1 Feb 2023. Prior to the move I had a working fibre connection. I work from home and have not been able to work for 3 days.

On 1 Feb they experienced a major outage for many of their services. Their website and supporting services were down.

I am now on day 4 with a rather simple internet issue that could be addressed if they had systems that made any sense.

Their online chat (5 attempts) prevent access to tech support. Responses, if any, come after hours. Sending an email at least 5 attempts) responds with a no-reply address asking for a ticket to be placed. The ticket does not allow for typing out a description of the details. I received multiple responses notifying me of the outage progress. My problem was not related to the outage.

I've burned hundreds of rands on airtime just to simply not speak to anyone because I don't have the time to wait more than 25 minutes at time and have someone hang up.

Whats app chat does not help because I get templated responses and no one looks at the nature of my connectivity issue. I received one call back, during load shedding, which was rescheduled and never happened, while i sat and waited for an hour longer.

Zero empathy. Zero follow-up and zero service. This is the worst service provider I have ever had the displeasure to deal with and I am forced to deal with them because even cancellation is not possible when no one responds.