HB
Herman B
1 reviews | Active since Mar 2020
04 Jul 2022, 10:52
Worst ISP experience in South Africa - Stay Away from RSAWEB
Rated #1 of ISP's in SA - Clearly from last yes. I am a new customer and firstly they activated and billed me for the wrong line speed. Secondly they billed me for Pro-Rata days which I have not even used.
No proper communication from Projects team. I was told they would mail me with updates and I have never received one e-mail from them.
Lodged complains to Sales / Billing / Tech and nobody is replying.
Please do not make use of this ISP (Worst Customer service I have ever experienced)
Helpful (0)
Replies (3)0
Replies (3)
RSAWEB's replyOfficial
14 Jul 2022, 15:58We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly and the relevant parties involved will be in touch with you soon.
RSAWEB's reply14 Jul 2022, 15:58
Official
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly and the relevant parties involved will be in touch with you soon.
HB
Herman B's updateReviewer Update
14 Jul 2022, 20:19Dear RSAWEB, thank you for the response, which does not mean much as I have been in contact daily with your company for the past 2 weeks and all I get is " Sorry for the inconvenience caused or your problem has been escalated" yet it still has not been resolved.
I have never come across such unprofessional service from a company in South Africa.
There is no customer service at all. I was on live chat on Monday 4 July regarding my complaint.
The person took my phone number and said he will call me back, as of today I have still not heard from him.
I have never come across such unprofessional service from a company in South Africa.
There is no customer service at all. I was on live chat on Monday 4 July regarding my complaint.
The person took my phone number and said he will call me back, as of today I have still not heard from him.
HB
Herman B's update14 Jul 2022, 20:19
Reviewer Update
Dear RSAWEB, thank you for the response, which does not mean much as I have been in contact daily with your company for the past 2 weeks and all I get is " Sorry for the inconvenience caused or your problem has been escalated" yet it still has not been resolved.
I have never come across such unprofessional service from a company in South Africa.
There is no customer service at all. I was on live chat on Monday 4 July regarding my complaint.
The person took my phone number and said he will call me back, as of today I have still not heard from him.
I have never come across such unprofessional service from a company in South Africa.
There is no customer service at all. I was on live chat on Monday 4 July regarding my complaint.
The person took my phone number and said he will call me back, as of today I have still not heard from him.
RSAWEB's replyOfficial
22 Jul 2022, 16:26Thank you for further feedback regarding the issue reported, we have followed up and this has been resolved by the relevant team who has been in contact with you.
RSAWEB's reply22 Jul 2022, 16:26
Official
Thank you for further feedback regarding the issue reported, we have followed up and this has been resolved by the relevant team who has been in contact with you.