1 reviews | Active since Jul 2025
Worst fiber in the whole of South Africa
I am extremely angry and deeply disappointed with the service I have received. This has honestly been one of the worst customer service experiences of my life. When I first spoke to Sibongile Ntsongwana to request a fibre connection, he failed to inform me that certain documents were required before installation could take place. At that point, I had already made payment on 25-02-2026, trusting that the process would move forward without unnecessary delays. Only afterwards was I informed about the required documents, which I submitted immediately. I then spoke to a consultant named Yumna, who told me that it would take yet another week before the fibre could be connected. This is completely unacceptable, especially after I clearly explained that I work from home and have already been unable to work for an entire week while waiting for installation. The lack of communication, poor coordination, and complete disregard for the urgency of my situation have cost me both time and money. This has been a total waste of my resources and has caused significant inconvenience.
I sent an email to the complaints department and have received absolutely no response. It seems the only time there is any response is here, where there is public visibility. Otherwise, it appears that RSAWEB simply does not care.
To date, no one from RSAWEB has contacted me, nor have I received a single email attempting to resolve this issue.
I paid on the 25th, and it has now been 14 days, yet I still have not received my refund for a service that I never even received. This is completely unacceptable and frankly appalling customer service.
This has been the worst fibre service experience I have ever had, and based on how this matter has been handled, I would not recommend RSAWEB to anyone.
I expect my refund to be processed immediately.
I sent an email to the complaints department and have received absolutely no response. It seems the only time there is any response is here, where there is public visibility. Otherwise, it appears that RSAWEB simply does not care.
To date, no one from RSAWEB has contacted me, nor have I received a single email attempting to resolve this issue.
I paid on the 25th, and it has now been 14 days, yet I still have not received my refund for a service that I never even received. This is completely unacceptable and frankly appalling customer service.
This has been the worst fibre service experience I have ever had, and based on how this matter has been handled, I would not recommend RSAWEB to anyone.
I expect my refund to be processed immediately.