Worst experience with RSAWEB

Hi,

This is possibly the worst service I have ever received.

I would like to invite RSAWEB to review my experience. Ticket numbers *** and ***. Chat transcripts ***, 110627, 109240.

After being "escalated" however many times over a period of more than a week and nobody being able to provide any kind of help. It was me who had to offer a solution for what was wrong and it took more than 3 days for them to action the fix.

So after hundreds of rands in airtime and data I have resolved to simply cancel my account!! I am probably going to get hamstrung by fine print and other charges for router etc, but I rate this will be offset by me not having to waste airtime and data on "support" calls. I laid more than 4 complaints!! Not a single response from a manager or customer care or anything like that. Clearly, they don't need this customer.