Worst ever experience with an ISP!!!

Placed my order 2 weeks ago and still not connected! Had to make an upfront payment which was done timeously. Had to submit further documents which was also done timeously. I was informed that I would be contacted by the technician who would do the installation. They then could not find my address as I live on a property where 2 other units also have fibre connections - kept on insisting that there was an active service on the line. Eventually they decided to cancel the "active" service and now I am waiting for the entire day to be advised when a technician might be dispatched. In the meantime I cannot go out to do anything as I sit here waiting for a technician. I am losing customers because I am unable to deliver work.

The agents are great and I cannot fault their service but they will not allow me to speak to a manager and that in itself is unacceptable.

Apparently their SLA for an installation in 2-4 weeks???? What????

So they are within their ridiculous SLA so there is no urgency about this.

I do not know which way to turn on this.