AT
Anton T
1 reviews | Active since Nov 2015
13 Sept 2023, 09:26
Worst customer service possible. Avoid at all costs.
6 Days without email due to a technical issue on RSAWEB's side. 12 calls to the call centre in total, averaging 20 minutes per call. All twelve agents promised to call back - not a single call back or explanation. Asked for the issue to be escalated - still waiting for feedback. Asked to talk to a supervisor, and was told they will call me - still waiting. Avoid RSAWEB if possible as their customer service is appaling.
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RSAWEB's replyOfficial
27 Sept 2023, 11:39We would like to apologize for the inconvenience the outage on our cloud services caused at this time. We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.
RSAWEB's reply27 Sept 2023, 11:39
Official
We would like to apologize for the inconvenience the outage on our cloud services caused at this time. We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.