Worst customer service in SA!!!

I placed my order on the 10th December 2025 from there someone contacted me once and never again. I chose Octotel initially and after given the run around till the 15 Jan 2025. I was told that if I never chose Octotel initially this would have never happened!! The lack of accountability and apology FOR THEIR lack of service is something you will NEVER get from this company! I have spoken to Managers and even the national sales manager. No accountability, the poorest customer service team I have ever dealt with. The only time they made contact with me is after I phoned them. I have to pay for the fibre but I wonder who will pay for my phone bill chasing them and my loss of work.