Worst customer care from RSA WEB

After experiencing painfully slow internet speed, despite rebooting several times, I attempted to contact RSA WEB. First I emailed customer support. I was told to whatsapp or live chat. Whatsapp wouldn't go through with out me downloading a file showing line speed check. Tried live chat. Same story. As an older person who didn't grow up with this technology I don't find this easy. Agent's attitude was " just download the app & send screenshot " Subscription has increased enormously, so what am I paying for? Surely sorting out problems is the job of the provider? There is this line that keeps popping up saying that they are there to help, but I have received zero help