JH
Janine H

1 reviews | Active since Nov 2015

10 Dec 2025, 13:54

WORST COMPANY EVER TO DEAL WITH !!!!

We have been struggling since June 2025 to get any form of proper assistance.

We did a relocation in June 2025, and the cancellation of the previous address was not done on RSAWEB side. As a result, we have been doubled billed every month since then. Each time we try get this matter resolved, they move us onto another department.

Our frustration levels with this company is through the roof at the moment.

There is definatly somekind of *****ulent activity happening within this company as they cannot explain what certain amounts are for that we get communication regarding ...yet those amounts are not reflective on our statements etc.

I need some assistance reporting these guys through to the right channels. We have all corresponding emails/ tickets logged/ emails sent/ whatsapp msgs sent and most importantly, all our payments.

SOMEONE PLEASE HELP

0
Replies (5)
RSAWEB
RSAWEB's reply10 Dec 2025, 16:06
Official
Good day, We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. Please provide your ticket number or details linked to the account for us to further investigate
JH
Janine H's update10 Dec 2025, 16:13
Reviewer Update
I have got multiple tickets logged with them. My name can be used as reference.
RSAWEB
RSAWEB's reply10 Dec 2025, 16:18
Official
Please understand that we have many customers with the same name, so we will need your details in order to check and escalate the matter appropriately
JH
Janine H's update10 Dec 2025, 16:50
Reviewer Update
Please use my ID number as well as my name to view all tickets logged...there are just too many to list...this has been going on since June 2025
JH
Janine H's update06 Jan 2026, 14:17
Reviewer Update
Good Day,
I still have not received any feedback or correspondence back on this matter?!?!