Worst communication, absurd cancellation fees

I joined RSA Web in 2019, and moved to another residence in 2020. Once I moved, it took them (and the ISP Frogfoot) 2 months to complete my installation. As things were, I had to move again at the beginning of the next year, causing me to carry over the 2 months that I was not connected (for some reason or another this is my fault and I have to pay for it). It took them again over a month to get the line connected in my new place, with everything already ready and no installation required.

We have bought a new house and we have requested to cancel our contract with them. For some reason I now have to pay MORE than what I would have paid in monthly fees for the remainder of the year in order to get the contract cancelled. This is completely absurd and no one is able to explain to me what the logic behind it is. And the worst is, they clearly state that the cancellation fees are for installation costs incurred by them - there has been NO installation costs incurred at my latest place, as everything was already set up and the line only had to be connected.

It is impossible to get hold of a competent person to assist you and you can only communicate through emails to a general inbox.

This was one of the worst experiences I have ever had, and now I am actually just glad that I never have to work with them again.