Why am I billed such a high amount?

Please process a refund.

My subscription is for R349.

I paid R516 on the 27th February and my line only became active on the 7th April. Why would an amount of R730.78 be in my account.

I have asked the billing department numerous times last week to give me the breakdown of the R730 with detailed explanation for each amount and unfortunately they did not giving me a straight answer.

Apparently the R516 I paid in February must still be allocated and there was no reference number at time of payment which I acknowledge but they had plenty of time to allocate it last week when I queried the invoice, before the debit order date. Also I had sent the POP to Jaques Esterhuizen the same day I made payment. Why did he not advise me that there is no reference number on the POP.

Very disappointed with the service so far. I hope this will not be ongoing billing issue.