Where to start, how are you the number 1 rated ISP?

Where to start... firstly the communication is shocking from RSAWEB as when there is an issue on openserve you dont give a status update and when you do its very late after everyone else has already given updates. When a support ticket is logged it takes very long for someone to assist or get back to you. The app is pathetic as it does not give any details on anything or cant do anything on it, cant even see what my speed is now since I am paying for a 200/100 fibre line and not getting close to those speeds and current pricing is cheaper than I am paying now. My account was not debited for January, it was done for December on the 3rd of December, checking my invoice it states it will be deducting R3284.98 from my account and that is 3 months, should be 2, for January and now for Feb, I have a bank statement proving this has been deducted in dec but not reflecting on the invoice... Fix this please.... And last thing, experienced MULTIPLE outages in the last 2 or 3 weeks so paying for a service but not receiving the service being paid for and thats fine with you?