What's Happening?

I hope my internet does not get turned off! I received a message that my account will be suspended due to an outstanding amount. I was behind but made an arrangement to catch up over 3 months. I made a payment last month, but they said it was the incorrect amount. This was then recalculated over the next 3 months. I made the correct payment as advised and now they say there is more outstanding. I sent a WhatsApp request at 12:38 today, it's now 18:28 and there has been no response. I also logged a ticket at about 14:30. I'm still waiting for someone to get back to me. I love RSAWeb, what is happening? New ownership, staff or processes? I don't want to post here, but the 1 day suspension threat is making this an urgent matter.