What Service? False advertising

This company possibly has the worst of the worst aftersales service in the country. I can get more joy with home affairs. They were quick to sign me up a bit more than a year ago but as soon as that was done the service was too. I have no downtime with the service however have been struggling to get support on certain things over the year.

No one seems to care about the customer. Tickets get thrown around and no one even remotely tries to be of help. This is not once but about 4-5 times I had this experience. I loathe when I have to get into contact with them.

Then the new experience. I have been struggling for months to get my fibre package upgraded to a higher speed. First it was the time of the month where they would have charged me double for the packages after the upgrade. Then no one gets back to you after you request the upgrade and the fantastic new one...

False advertising. The agent requests me to view the packages via a link. I choose said package at the price it shows and as with perfect RSAweb service,(Hurry up and wait). I contact again asking if anyone as seen this request about 2 hours later. Then someone will assist however it takes about 30 more minutes just to hear now the package is costing more than what was advertised.

I raise the query on this price change and the agents response is this is only for new customers and existing customers have already benefited from this so-called discount which I have to add is already R100 more than any of the other providers in the country on the same package. It does not show anywhere this is for new customers only that this is the pricing for the package and its on the link that I have to choose a package. This is very unprofessional and I have requested to speak to a manager (13 hours ago) The ticket was just transferred again but no one even bothers to contact me.

I really want to get away from this company and their service or rather lack of service... I have no idea who they paid to be named a top ISP.