What a **** Show!

Placed an order with RSAWeb on 02 March 2024 for a fibre connection (reconnect) and a UPS. They request an immediate payment with I did through their paygate. On 08 March 2024, after not hearing anything back, I contacted them. There was no order. The support agent then assisted me to place an order for fibre and requested that accounting follow up with me about the UPS. I received the complimentary router on Tuesday, 12 March, and the reconnection was attended to by the network on Thursday, 15 March. To date, I cannot access my RSA profile, or is the UPS seen.

I received an email the same day to say that the reconnection is done and that provisioning will take place next. The email states that should the line not be active within 24 hours (not business hours), I should contact RSAWeb to escalate the matter. On 16 March at +\- 08:45 I contacted their support via their chat. Sibongile took 16 minutes just to lookup my info. I ended the chat. Tried 2 hours afterwards, again Sibongile, just starting the chat with the line is not active and I should follow up on Monday. After pointing out the email about escalating the non-activated line, the response was that the team only works through the week. That is it.

So, in summary, I purchased hardware and ordered fibre in 2 March 2024 - which I neither have.