GW
Gail W
1 reviews | Active since Jul 2013
07 Sept 2022, 10:19
We signed up for RSAWEB and the first 50percent of the service was seamless
We signed up for RSAWEB and the first 50percent of the service was seamless. The snag we hit was with the delivery of the rooter and signing up for the service as links gave error messages and no clear instructions for the not too technically challenged to understand. The biggest frustration was the online help service when after 45min the problem still was not solved. The matter was then reported on FB and within a short period of time a friendly IT support consultant called me and it took minutes to resolve the matter and get connected. I commend this lady for her efficient service and having given support to a product which included installation, it now finally is! Thank you Sibongile!
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RSAWEB's replyOfficial
07 Sept 2022, 16:30Hi Gail, Thank you for your review we highly value and appreciate your feedback . We are sorry to hear you had a frustrating experience,
but We really appreciate you bringing this issue to our attention.
We work hard to meet our clients expectations, and we’re happy to hear our support agent hit the mark for you.
We will most certainly pass along your review to the relevant team and consultant.
but We really appreciate you bringing this issue to our attention.
We work hard to meet our clients expectations, and we’re happy to hear our support agent hit the mark for you.
We will most certainly pass along your review to the relevant team and consultant.
RSAWEB's reply07 Sept 2022, 16:30
Official
Hi Gail, Thank you for your review we highly value and appreciate your feedback . We are sorry to hear you had a frustrating experience,
but We really appreciate you bringing this issue to our attention.
We work hard to meet our clients expectations, and we’re happy to hear our support agent hit the mark for you.
We will most certainly pass along your review to the relevant team and consultant.
but We really appreciate you bringing this issue to our attention.
We work hard to meet our clients expectations, and we’re happy to hear our support agent hit the mark for you.
We will most certainly pass along your review to the relevant team and consultant.