We had no connectivi...

We had no connectivity for almost 2 days and they refuse to compensate me as they claim it was not their fault and query was resolved within 48hours...but I was the one that was following up with them during this time as they promised to phone back but never did...their senior support agent Nabeel Geydien refused to compensate me for this almost 2 days that we had no service from them...so they expect me to pay for a full month in advance of which we had no service for almost 2 days...pathetic service my references are as follows ***/ ***/ 392457...3 references for the same query...pathetic service for the 2nd time...