Very disappointing support service from RSAWEB

Today I am writing this complaint as I am very frustrated with RSAWEB that can't explain to me why my internet has been disconnected for the past 4 days now. I have reported the problem to RSAWEB on Friday morning and we are on Monday now and still have no internet. For 4 days I had no internet but when you come to the end of the month you must pay for a whole month of internet, you don't get discounted for the days you didn't have internet. I can't even give my directors at out company a proper update on what is wrong with the internet being down, and as an IT manager it doesn't look good if you can't give the directors of your company a proper update. The support team doesn't phone me the customer back to give me updates as to the progress in resolving the problem and you as the customer have to phone and ask for an update and then you don't even get an update you are just told there is no change on the problem yet it is still being looked at. How an 'internet service be provided to customers with this type of updates, this is very disappointing for a nr one service provider and expected better service from you guys.