Very disappointed with the service from RSAWEB.

Very disappointed with the service from RSAWEB.

My Wi-Fi stopped working randomly on Friday afternoon, and it is now Wednesday with still no resolution. I have made multiple calls, each lasting around 40 minutes, only to receive the same generic troubleshooting advice about restarting the router and checking the cabling — checks that were already done and confirmed to be correct.

The issue was eventually acknowledged as being on RSAWEB’s side and I was told it would be escalated. Unfortunately, despite repeated follow-ups, I have received the same responses with no meaningful progress or resolution.

Being without internet for nearly a week while repeatedly having to chase support is unacceptable. I expect better communication, accountability and, most importantly, an actual resolution.