Very bad service provider.

This is a very bad company with poor accounting team. I have been paying my bills every month and they keep sending emails saying they will suspend my account for non payment. Please see below all the stupid emails they send me every single time and I have rep**** them with my proof of payment to update my account. I have sendtthem my payment history from my bank accounts. And this account team can not still get it right. I have called them to update my account still no help, email still no help. And they don’t call me back at all. I have to be the one to contact them this is a I waste of time. Since you guys I’m threatening to cancel my contract, I will do that myself.

Very bad service provider.

Here are ref *** RSA#*** RSA#***

Re:[## *** ##] Re: URGENT! RSAWEB Suspension Notice: 27 January

Service Cancellation Your service will be cancelled due to non-payment

Good Day

Please note, our accounts team have requested we deactivate your services due to non-payment.

Should you make payment and re-activate your account, it takes 3-5 business days for services to be reactivated. Many Fibre Network Operators charge a fee to re-activate your account, and this cost will be billed to your account.

Should you wish to avoid cancellation, please urgently make payment for the amount in arrears and send your POP to ***.

You need to then call me to advise payment has been made. You can get me on *** and ask to speak to Chad Johnson

Please also feel free to speak to me about your reasons for non-payment. If it's financial, I am happy to discuss alternatives with you.

Kind Regards, Consumer Cancellations Team