Utter lack of customer service and faulty VOIP service which does not work at all

I recently signed up with RSAWeb for Fibre and am thoroughly unimpressed with the complete lack of any customer service and support and lack of accountability for lack of service that I am paying for.

I ordered a Voip phone and kept having to phone in to find out when this service would be offered. Not once did anyone phone me back. When my Telkom line had been cut off and I was without a phone for two weeks, I phoned RSAWeb and was told that actually yes, they did have the phone but nobody had bothered to let me know and I had to ask for it to be delivered.

The phone worked for about 5 days and then stopped working. I called in to the support line several times and was told the problem had been resolved but it had not. I sent emails and return emails were sent saying that it had been resolved, but I still could not make outgoing calls or receive calls. Whenever I phoned in, I was told someone would keep me updated, but nobody ever did. I used up all of my airtime on my cellphone on hold to the call centre, doing various lengthy procedures and on yet another call was promised that someone would call me back at 3.30pm to try to resolve this, but this still has not happened.