Utter Incompetence

I have struggled with slow internet speeds for weeks now. I have repeatedly have to submit screengrabs of the slow speed. Several times have to hold the an app near the router to test speeds. I have a 1 gig line. Speed on wifi: 200mbps. Not a disaster. But on Direct ethernet connection to router, 90mbps. What? EVENTUALLY they send a technician out. He fiddles around, gets the direct connection back to 800mbps. 10 mins after he leaves it is back to its previous slow speeds. So I keep sending screengrabs from speedtest.net showing slow speeds. Latest one was on the 26th Oct, all with the ticket number in the subject line Then, I kid you not, I get an email on the 6 nov, saying, "We do apologize for the delay in response. Please confirm if you require any further assistance regarding this ?" So I reply in no uncertain terms that I OF COURSE still need assistance!! No response. So, today, 14th Nov, I go to their live chat. They tell me, and again, I kid you not, the ticket has been closed!! Now I have been waiting for 25mins so far for them to answer the phone.