Using RSA web you need to be protected with a secondary connection as they just turn you off without warning when it suits them

On the 20th March 2023, My account was suspended for no reason, this has led to financial damages as I only get paid when I work and being unable to work I lost a day's Pay, I requested RSAweb reimburse me for the damages they wrongfully caused as my account was paid up to date as per all the records and communications however I was turned off. after 4 hours of trying to get the assistance I was finally able to get support when I reached out to the sales department as the technical department was not answering my WhatsApp nor my chats and the calls cost me additionally in the form of airtime. while speaking to the tech he advised my account had been suspended, I asked why that was the case, and he then said he would check, he called his accounts department who immediately identified my account was in fact up to date and that I owed nothing, I was then told that the wrongful suspension had been lifted and my connectivity would be restored in 15 minutes.... this was sadly not the case when I contacted technical again I was told the suspension was lifted and was treated like it is not RSA web's problem that I had lost an entire day worth of work and payment due to their own actions because they could not lift the suspension they caused with the fibre supplier (Vumatel).

this is a massive issue if there is such a significant risk of financial loss incurred by their clients then they should not be in business, I am now forced to waste more money on getting a new secondary connection in the event they simply decide to again unfairly turn off my internet and without appropriate notice before doing so.

up until this matter, I had been enjoying the service provided by RSA web, I sent off my complaint and request yesterday and have had no response back from them with how they plan to amicably resolve this matter, if I lose my job due to this I will be holding RSA web liable for my salary until I am able to again find employment, in this challenging time jobs are not abundantly available and therefore action must be taken for their negligence.