Useless and horrible

I ordered a fibre package which comes with a router and UPS on Wednesday 24 July and was told tbat since i have an existing fibre line, connectivity will be automatic. I received mt package on Friday 26 June and connected it at 6pm when i got him andit was not working, i spend 40 minutes on the phone with technical support who told me that there is nothing they can do, I have to wait for Monday for it to me sorted. This is bull****. Why lie to me about a service and then not prove such service. I spoke to an agent who cut me off on the phone and spent a whole hour being thrown from pillar to post.