Urgent: Unjustified Suspension & Lack of Communication

Hi,

Let me be clear: I know I had arrears on my RSAweb account, but I took responsibility and made arrangements to pay it off. I even sent proof of that arrangement, as requested, on April 26th—and since then, I’ve received zero communication from your side.

Then today, out of nowhere at 12:20, I get a WhatsApp message saying my line has been suspended due to arrears? How does that make any sense when I already submitted what was asked of me weeks ago?

What’s worse is that you offer a payment arrangement again, only to tell me to wait because you're busy. Meanwhile, I’ve had three separate internet outages this month alone, with no explanation, no communication, and definitely no apology—but you’re quick to suspend my service?

Frankly, it feels like customers are expected to chase you for support while you offer none in return. That’s unacceptable. I expect this to be resolved immediately, and I also expect someone to take responsibility for the complete lack of communication and the poor service I’ve received.

Sort this out.