Urgent Complaint: Unresolved Billing and Service Issues with RSA Web

Dear Hello Peter, I am writing to formally express my deep dissatisfaction with the service I have received from RSA Web since signing up as a new customer. My experience has been frustrating, unprofessional, and unacceptable. I signed up for a prepaid service on November 28th and made my payment. However, the sign-up process with them was unnecessarily complicated, requiring multiple phone calls and emails. My installation was only completed on January 16th, an unreasonable and unacceptable delay. Upon returning to work on January 27th, I logged into my online profile only to find another customer’s information (including their ID number and debit order) linked to my account. This is a clear breach of the POPI Act, as I had unauthorized access to sensitive personal data. I immediately reported this to RSA WEB, who assured me it would be rectified. Despite my repeated efforts—including logging another ticket on January 30th and following up on February 3rd—this was not resolved. On February 4th, I encountered another issue when I was unable to pay my prepaid invoice. RSA WEB sent me a payment link on February 5th, which I used to successfully make the payment. However, despite this, my internet was wrongfully disconnected on February 16th. Since then, I have engaged in numerous communications with RSA Web representatives, yet my internet remains disconnected. The accounts department has made a serious administrative error on my account, and despite my repeated clarifications that I am a prepaid customer, no corrective action has been taken. Instead, I am now being incorrectly billed for March, even though my internet has been disconnected since February 16th, and I had already paid in advance for services I never received. This entire experience has been both frustrating and unacceptable.