Unresolved internet service activation for new subscription resulting to frustration and bad customer experience

I am writing to express my extreme dissatisfaction with the handling of my recent internet service activation. I paid the full monthly fee for a new subscription and was assured that service would commence thats was on Tuesday 02 Dec 2025.

To date—four days after the expected activation—my broadband connection has not been established. I have contacted Openserve and was directed to RSAWEB. When I called RSAWEB I was told Openserve to open my services. Both companies have passed my complaint back and forth, leaving me without the service I have already paid for.

This failure to activate a new subscription on time is unacceptable. It has caused me considerable inconvenience, loss of productivity, and frustration. That time they are called one of the best, however I DO NOT SEE that at all