Unresolved constant problems

FACEBOOK Since having my 200/200 fibre link installed, I’ve had non stop erratic connectivity. I’ve begged and begged and begged for help. This connection is crucial to us as both my wife and I work for Global companies and spend our working day on conference and Teams meetings. We constantly suffer poor to broken connectivity. We regularly kicked out of our meetings. My daughter does her remote learning from home and response times for her Zoom sessions are unstable. I’ve logged calls non stop over and over and over BUT still we sit with unstable and erratic and slow speeds. Seems no one at RSAWEB care to help me??????

I have tested as follows: 1. I use the Speedtest.net APP on my iPhone and on my Laptop a. iPhone using wi-fi but standing right next to the router i. 47 ii. 30 iii. 38 iv. 25 b. Laptop using wi-fi but standing right next to the router i. 55 ii. 25 iii. 11 iv. 40 c. Laptop connect via Cat5 cable directly to the Gigabit router i. 66 ii. 50 d. Laptop connected via Cat 5 cable directly to the fibre box on the wall i. 66 ii. 50 iii. 43 2. I have these challenges from the day this fibre was installed 3. I paid R16?? odd to you this month and I am not getting the 200/200 I am paying for??

Seems no one is taking me seriously or believing me or wants to help me???