RG
Raj G

1 reviews | Active since Oct 2020

28 Jan 2023, 10:30

Unprofessional Support Service

I wish there was a quarter star to click on for the service being received from RSAWEB. I got through to the support line after numerous tries yesterdat and spoke to an agent who told me that someone will call me at an agreed time. That never happened. Then I spoke to an *********** junior rated technician (Nomomde) that could not help me and all she did was give excuses after putting me in hold for 15minutes. I had to drop the call and call back. My problem of connectivity has not been resolved. I also tried their whatsapp line. A waste of effort and time. Sent messages yesterday and today with no response. My advice to anyone who wants to join. Do your homework first.

0
Replies (2)
RSAWEB
RSAWEB's reply08 Mar 2023, 16:48
Official
Good day, Raj,  We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly and the relevant parties involved will be in touch with you soon.
RG
Raj G's update27 May 2023, 15:30
Reviewer Update
Thank you RSAWEB for resolving my problem. Shaib was very helpful and manged to solve the issue I had.
Well done Shaib.