Unjustified Cancellation Fees

<div>If I could give RSAWEB negative starts, I would. Stay away from them. I signed up for Fibre on the 22 November 2022. I waited for 2 weeks with no call to schedule installation. I eventually decided to call RSAWEB and Octotel directly and managed to schedule an installation myself. Eventually installation was done on the 11th December 2022. Immediately I noticed the PON light which is meant to be green constantly was dropping, turning red and rebooting leaving me with no internet. Take note this was an intermittent issue. I called RSAWEB service center who told me everything was fine on their side and that I needed to send them proof. I did. They then scheduled a technician from Octotel who came and replace the ONT unit. The issue then still persisted, red light drop. 2 weeks later, they then came and replaced the box again and still the issue persisted. They are now saying the issue is with RSAWEB... Seems to be a blaming game. Anyway, its almost been 2 months with a faulty service, internet I am paying for and can't use. Here is the best part, I have asked RSAWEB to cancel my service as I cant keep paying for something that doesn't work? Makes complete sense right? They say sure, but you owe us all the cancellation fees - R1900 to be exact??!!!!!! I dispute it and all they can say is it is in our terms and conditions?</div>