Unhappy with service

Since the 3 January I have been calling emailing RSAWEB and today the 2 February still unresolved. There has been a back a fourth communication with a Emille Dudley and still with all the emails my query still remains unresolved. Now what has me more livid is that again RSAWEB went and debited my account yet I am in a credit, I sent Emille the proof of debit on the 30 December and the proof of payment on the 30 December and still i was debited last night, so RSAWEB is not prepared to resolve my matter and still takes my money is this how we treat customers????

This was my initial email: Good day

I am not happy with the service I am receiving

1. I ordered a new line on the 3 January on the 11th I received a called confirming my order.

2. I'm chatting to an live agent and not getting any reply but this is supposed to be a live chat.

3. I have queried more than once that a debit order went off on the 30 December and an manual payment was made is my account in a credit no reply a ticket was logged for this on the 3 January still no feedback

Now all I want is feedback am I in a credit and how far is installation for my new line I ordered Please call me regarding this 061******

This email was sent to: *** *** ***

And calls since the 3 January I have been make and no joy so what now?????