Unhappy customer

I explicitly requested for the easy pay number in order to keep my service active but one of your inexperienced consultants made sure that I do not have internet connection by sending me an incorrect link to make a payment.

Now I must suffer while waiting for my money to be reimbursed , how is it fair that you hire *********** people then us as customers we have to pay the cost of their negligence.

I am deeply hurt and not happy with the service as this has cost me an exam as I don’t have connection as we speak nor the funds to make the correct payment on Vuma tel.offer training to your staff and deal with Amanda decisively so.This kind of act definitely makes me reconsider to move to other isp’s really !!!not happy at all with this poor service I have recently been offered and even your accounts department is filled with unfriendly and unprofessional staff.get your ducks on the row guys. Very very disappointed!!!