Unhappy client

Dear RSA web Customer Support,

I hope this message finds you well.

I am writing to request assistance from your cancellations department regarding the termination of my services. After careful consideration, I have decided to switch to another service provider due to the unsatisfactory customer service I have experienced with your company.

As a loyal customer for over two years, I have generally been content with the service provided. However, recent events have forced me to reconsider. During a time when I was hospitalized and unable to make payments on time, I reached out to your team to request a simple payment arrangement, allowing me to pay on my next payday, which is Wednesday. Unfortunately, I was informed that this could not be accommodated. The lack of flexibility and empathy in this situation has been disappointing, especially given my long-standing relationship with your company.

As a result, I will be transitioning to a new provider who has offered the same service at a more competitive rate, and who has demonstrated a more customer-focused approach. Their willingness to accommodate my needs, even during challenging times, stands in stark contrast to my recent experiences with your team. Furthermore, I feel compelled to share my experience on Hello Peter, as I believe future customers should be aware of the treatment I received.

I kindly request that this cancellation process be handled promptly and efficiently. Please let me know the necessary steps I need to follow or if additional information is required from my end.

Thank you for your time and assistance.